Sara Kiesler
- Media Contact
- SPN Mentor
Technology is changing our lives to good effect and, sometimes, to not so good effect. I apply behavioral and social science techniques and theory, especially social psychology, to understanding people and technology. In my early studies with Lee Sproull and our colleagues and students, we learned how computer networking changed group dynamics and social interaction. Our book, Connections, described the indirect, secondary effects of using email in organizations.
I later worked with Bob Kraut on the HomeNet project, a study of the personal and social effects of household technology and the Internet on individuals and families.
I then began studying the social and cognitive dimensions of human-robot interaction, and helped carry out a couple large projects on collaboration and distributed work teams.
More recently, I've been studying "digital footprints," including user perspectives on anonymity and privacy online. The goal is to understand why people want to be anonymous online, what they understand about how the internet works, and how they learn about privacy and security tools through their social networks and personal experiences. This understanding can then be used to develop better interfaces and interaction techniques for controlling personal information online and for informing national policy.
Primary Interests:
- Applied Social Psychology
- Communication, Language
- Group Processes
- Health Psychology
- Internet and Virtual Psychology
- Interpersonal Processes
- Nonverbal Behavior
- Organizational Behavior
- Social Cognition
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Image Gallery
Video Gallery
Collaboration in an Era of Online Transparency
Description
Olson Symposium on Computer-Human Interaction, University of Michigan School of Information
Historical View of the Human-Computer Interaction Institute (Kiesler remarks start at 31:20)
Description
This panel discussion took place on October 24, 2019, during the 25th Anniversary celebration of the Human-Computer Interaction Institute at Carnegie Mellon University.
Additional Videos
Books:
- Hinds, P., & Kiesler, S. (Eds.). (2002). Distributed work. Cambridge, MA: MIT Press.
- Kiesler, S. (Ed.). (1997). Culture of the Internet. Mahwah, NJ: Erlbaum.
- Kraut, R., Brynin, M., & Kiesler, S. (2006). Computers, phones, and the Internet: Domesticating information technology. New York: Oxford University Press.
- Sproull, L., & Kiesler, S. (1991). Connections: New ways of working in the networked organization. Cambridge, MA: MIT Press.
Journal Articles:
- Bessière, K., Pressman, S., Kiesler, S., & Kraut, R. (2010). Effects of Internet use on health and depression: A longitudinal study. Journal of Medical Internet Research, 12, e6.
- Boh, W-F, Ren, Y., Kiesler, S., Bussjaeger, R. (2007). Expertise and collaboration in the geographically dispersed organization. Organization Science, 18, 595-612.
- Cummings, J. N., & Kiesler, S. (2007). Coordination costs and project outcomes in multi-university collaborations. Research Policy, 36, 1620-1634.
- Cummings, J. N., & Kiesler, S. (2006). Collaborative research across disciplinary and organizational boundaries. Social Studies of Science, 35, 703-722. [Reprinted in Olson, G., Zimmerman, A., Finholt, T. (eds.) (2008) Scientific Collaboration on the Internet, Cambridge, MA: MIT Press.]
- Kiesler, S., Lee, S-L., & Kramer, A. (2007). Relationship effects in psychological explanations of nonhuman behavior. Anthrozoos, 19, 335-352.
- Kiesler, S., Powers, A., Fussell, S. R., & Torrey, C. (2008). Anthropomorphic interactions with a robot and robot-like agent. Social Cognition, 26(2), 168-180.
- Ren, Y., Kiesler, S., & Fussell, S. (2008). Multiple group coordination in complex and dynamic task environments: Interruptions, coping mechanisms, and technology recommendations. Journal of Management Information Systems, 25, 107-133.
- Shklovski, I., Burke, M., Kiesler, S., & Kraut, R. (2010). Technology adoption and use in the aftermath of Hurricane Katrina in New Orleans. American Behavioral Science, XX(X), 1-19.
Other Publications:
- Balakrishnan, A. D., Fussell, S., & Kiesler, S., Kittur, A. (2010). Pitfalls of information access with visualizations in remote collaborative analysis. Proceedings of the ACM Conference on Computer-Supported Cooperative Work CSCW10. New York: ACM Press.
- Lee, M. K., Kiesler, S., & Forlizzi, J. (2010). Receptionist or information kiosk: How do people talk with a robot? Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW ’10), New York: ACM Press.
- Lee, M. K., Kiesler, S., Forlizzi, J., Srinivasa, S., & Rybski, P. (2010). Gracefully mitigating breakdowns in robotic services. Proceedings of the Conference on Human-Robot Interaction '10.
- Scupelli, P., Xiao, Y., Fussell, S. R., Kiesler, S., & Gross, M. (2010). Supporting coordination in surgical suites: Physical aspects of common information spaces. Proceedings of the Conference on Human Factors in Computing Systems CHI10, New York: ACM Press.
Courses Taught:
- Applied Research Methods
- Human Factors
- Introduction to Computer Supported Cooperative Work
- Introduction to Human Computer Interaction
- Project in Human Computer Interaction
Sara Kiesler
Human-Computer Interaction Institute
Carnegie Mellon University
5000 Forbes Avenue
Pittsburgh, Pennsylvania 15213-3891
United States of America
- Phone: (412) 268-2848
- Fax: (412) 268-1266
